Frequently Asked Questions

You don't need to bring anything to a therapy session. However, it can be helpful to come prepared with any thoughts, feelings, or topics you want to discuss. Some clients find it useful to keep a journal or notes between sessions to track their progress and insights.

You can arrange a session by completing the enquiry form and I will be in touch to arrange an initial appointment with you. If you prefer, you're also welcome to message me via WhatsApp, email, or text — whichever feels most comfortable for you. I’ll get back to you as soon as I can.

During a therapy session, you can expect a safe and confidential environment where you can openly discuss your thoughts and feelings. The session will be guided by your needs and goals, and various therapeutic techniques may be used to help you navigate your challenges.

The frequency of therapy sessions is guided by your individual needs and goals. Some people find weekly sessions helpful, while others may prefer meeting every two weeks. Consistency is important to gain the most benefit from therapy, but we can explore what feels manageable and meaningful for you. This can always be reviewed and adjusted as we go along.

Each therapy session typically lasts 50 minutes. This allows enough time to explore your concerns in depth while ensuring the session remains focused and productive.

At Mila Taylor Counselling, I understand that no single therapeutic method suits everyone. The pluralistic approach blends various counselling techniques and theories to create a personalised treatment plan tailored to your specific needs. Whether you prefer in-person sessions in Falkirk & Stirling, or opt for online or telephone therapy in either English or Polish my goal is to provide a compassionate and flexible therapeutic environment. This method respects and incorporates your preferences and active participation in the therapeutic process, allowing us to work collaboratively towards your personal growth and well-being.

Yes, you have the freedom to choose the topics you want to discuss in therapy. The sessions are guided by your needs, goals, and preferences. As your therapist I will work collaboratively with you to address the issues that are most important to you.

Yes, online counselling sessions are available for clients who prefer or require remote therapy. These sessions are conducted via a secure video conferencing platform to ensure your privacy and confidentiality.

Yes, you can receive therapy from Mila Taylor Counselling even if you are outside of the UK. I offer online and telephone counselling services, allowing you to access professional and compassionate support regardless of your location. My online therapy sessions are conducted through secure video platforms, ensuring your privacy and confidentiality. Additionally, I provide services in both English and Polish to better accommodate a diverse clientele. So whether you are in the UK or abroad, I am committed to offering you the support you need to navigate your personal challenges.

You can reach Callendar House in Falkirk and Balallan House in Stirling by car or public transport. Detailed directions and parking information will be provided upon booking your session. If you need further assistance, please contact me directly.

In-person sessions are held in Callendar House venue in Falkirk and Balallan House venue in Stirling. Each location provides a comfortable and private setting for your therapy sessions.

Yes, you can choose to switch between online and in-person sessions based on your preference and convenience. Please discuss this with me to make the necessary arrangements.

At Mila Taylor Counselling, my aim is to offer compassionate and accessible therapy that supports a wide range of needs. Sessions are available online, by telephone, or in-person in Falkirk and Stirling, and are priced at £60 for a 50-minute appointment. To ensure you feel fully understood and supported, I offer sessions in both English and Polish.

If you feel I have breached the COSCA ethical framework or you are unhappy with the service, please raise your concerns with me first so we can try to resolve it. If unresolved, you can make a formal complaint through the COSCA Complaints Procedure.

If I need to cancel due to unforeseen circumstances (e.g., illness), I will notify you as soon as possible and offer a chance to reschedule. You will also be informed ahead of any planned holidays or days off.

Supervision is a professional support process I regularly attend to ensure ethical practice and competence. Any information shared during supervision is anonymised to protect your identity.

Payment of £60 per session must be made via bank transfer at least 24 hours before your appointment. If you need to cancel, please provide at least 48 hours’ notice to avoid being charged in full.

If internet issues arise, we can either continue the session over the phone or reschedule—whichever you prefer.

Everything discussed in our sessions is strictly confidential. However, confidentiality may be broken if: There is a serious risk of harm to you or others. I am required to do so by a court order.